Last updated: 01 October 2026

1. Overview

This Shipping Policy explains how shipping arrangements are discussed and confirmed for wholesale enquiries submitted through fbchawaii.com.

The Website facilitates business enquiries. Submitting an enquiry does not constitute a confirmed order or guarantee that a product can be shipped to a particular destination.

2. Shipping Arrangements

Shipping arrangements are confirmed individually based on the products requested, order quantity, delivery destination and other relevant requirements.

Before an order is accepted, the customer will be advised of the applicable shipping arrangements, which may include:

• - Available shipping methods
• - Shipping and handling charges
• - Estimated dispatch and transit times
• - Delivery destination and address requirements
• - Any applicable customs documentation or delivery restrictions

Shipping terms must be confirmed by the relevant parties before the order is finalised.

3. Processing and Delivery Estimates

Processing and delivery estimates, where provided, depend on product availability, order requirements, carrier services and the destination.

Any estimated date is indicative unless expressly agreed otherwise in writing. Delays may occur due to carrier disruptions, weather, customs procedures, incomplete delivery information or circumstances outside the company's reasonable control.

4. Shipping Costs

Shipping costs are determined according to the applicable order details and delivery arrangements. No fixed shipping fee should be assumed unless it has been expressly quoted and confirmed.

The customer should review and approve the shipping charges before confirming an order.

5. International Shipments

International delivery may be subject to import requirements, customs inspections, duties, taxes, brokerage fees and other charges imposed by the destination country.

Responsibility for these charges and the required import documentation will be determined by the agreed order terms and applicable law. Customers should check local import requirements before confirming an international order.

The Website does not guarantee that every product can be shipped to every country.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery details and notifying the company promptly of any relevant changes before dispatch.

If an address is incomplete or incorrect, delivery may be delayed or additional charges may apply, subject to the carrier's terms and the agreed order conditions.

7. Damaged, Missing or Incorrect Shipments

If a shipment arrives damaged, appears incomplete or contains incorrect items, the customer should contact the company as soon as reasonably possible.

Where practical, retain the packaging, delivery documentation and photographs of the issue. The company may request this information to assess the claim and coordinate with the relevant carrier or supplier.

The appropriate resolution will depend on the circumstances, the agreed order terms and applicable law.

8. Tracking Information

Tracking information will be provided where available and applicable to the selected shipping method. Tracking availability and update frequency depend on the carrier.

9. Contact

For questions about shipping arrangements, contact:

Fortune Business Company LLC
3050A Ualena Street
Honolulu, Hawaii 96819, USA
Telephone: +1 (808) 949-7036
Fax: +1 (808) 944-3093

Please include your company name and any relevant enquiry or order reference when contacting us.