1. Overview

Fortune Business Company LLC, operating the FBCHawaii website, aims to provide customers with clear information about order processing, shipping arrangements and delivery expectations.

This Shipping Policy explains how orders placed through our website are processed and what customers should know about delivery. Shipping options, costs and estimated delivery times may vary depending on the product, destination and shipping method available at checkout.

2. Order Processing

Orders are processed after the order details and payment have been received and confirmed.

Processing times may vary depending on product availability, order volume and other operational circumstances. Any applicable processing estimates should be reviewed at checkout or in the order confirmation.

If additional information is required to process an order, we may contact the customer using the contact details provided during checkout.

3. Shipping Destinations

Available shipping destinations depend on the options offered for the relevant product and order. Customers should confirm that their delivery address is supported before completing a purchase.

If shipping is unavailable to a particular destination, the customer may be unable to complete the order for that address.

4. Shipping Costs

Shipping charges, if applicable, are displayed during checkout before the order is submitted for payment.

The total amount payable may include the product price, shipping charges and any other fees disclosed during the purchasing process. Customers should review the final order total before confirming their purchase.

Customs duties, import taxes or other destination-specific charges may apply to international shipments where relevant. Responsibility for such charges will depend on applicable law and the terms disclosed at checkout.

5. Estimated Delivery Times

Delivery estimates depend on the destination, shipping method, carrier operations and order processing time.

Any estimated delivery timeframe displayed at checkout or communicated in the order confirmation should be treated as an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Delivery may take longer because of circumstances such as severe weather, customs processing, carrier disruptions or other events outside our reasonable control. Where an order is significantly delayed, customers may contact us for assistance.

6. Order Confirmation and Tracking

After an order is successfully submitted, customers should retain the order confirmation for their records.

Tracking information will be provided if tracking is available for the selected shipping method. Customers can use the supplied tracking details to check the shipment's progress through the relevant carrier.

If tracking information has not been received within the timeframe communicated at checkout or in the order confirmation, please contact our customer service team.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed over to a carrier.

Additional charges or delays may arise when a shipment cannot be delivered because the address supplied was incorrect or incomplete, subject to applicable law and the circumstances of the order.

8. Delayed, Lost or Damaged Shipments

If your order has not arrived within the applicable delivery estimate, please contact us with your order number and any available tracking information.

If an item arrives damaged, please contact us promptly and provide a description of the issue and photographs where reasonably available. We will review the information and explain the applicable next steps.

Claims involving missing, lost or damaged shipments will be handled in accordance with the circumstances of the order, the applicable carrier procedures and consumer protection requirements.

9. Contact Information

For questions about order processing, shipping or delivery, please contact:

Business: Fortune Business Company LLC
Website: FBCHawaii
Address: 3050A Ualena Street, Honolulu, Hawaii 96819, USA
Telephone: +1 (808) 949-7036

Please include your order number when contacting us about an existing order.

10. Policy Updates

We may update this Shipping Policy when our procedures or business requirements change. The latest version will be published on this page with its updated revision date.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.