1. Overview

Fortune Business Company LLC, operating the FBCHawaii website, aims to provide clear information about return requests, refunds and assistance with purchases.

This policy explains how customers can contact us about an order and how return or refund requests are reviewed. Eligibility depends on the product, the circumstances of the request and applicable consumer protection laws.

2. Contact Us Before Returning an Item

If you would like to request a return or discuss a refund, please contact our customer service team before sending an item back.

Include the following information in your message:

• - Your name and contact details.
• - Your order number or purchase reference.
• - The item you are contacting us about.
• - The reason for your request.
• - Photographs or other supporting information, where relevant.

We will review the information and provide instructions about the next steps. Please do not send a product to a return address until the return procedure and destination have been confirmed.

3. Return Eligibility

Return eligibility depends on the product purchased, its condition, the reason for the request and the applicable terms of sale.

Where a return is accepted, we may ask that the item be returned with its original packaging, accessories and any included components, to the extent reasonably applicable.

Certain products may be subject to specific return conditions or legal exceptions. Any restrictions must be consistent with applicable law and the information provided to the customer before purchase.

Nothing in this policy removes rights available to customers under mandatory consumer protection laws.

4. Damaged, Defective or Incorrect Items

If an item arrives damaged, appears defective or differs materially from the product ordered, please contact us promptly.

To help us review the issue, provide your order number, a description of the problem and photographs where reasonably available.

We will assess the circumstances and inform you of the available resolution under the applicable terms and law. Depending on the situation, this may include a replacement, repair, refund or another legally required remedy.

5. Refund Requests

Refund requests are reviewed individually in accordance with this policy, the terms presented at purchase and applicable law.

If a refund is approved, we will explain the next steps and the expected processing procedure. Refunds will generally be issued to the original payment method where possible, unless another method is agreed or required by law.

The time it takes for a refund to appear in an account may depend on the payment provider, card issuer or financial institution.

Submitting a request does not automatically mean that a refund has been approved. We will communicate the outcome after reviewing the relevant information.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable terms of sale and consumer protection requirements.

Before sending an item back, please contact us for instructions and confirmation of any shipping arrangements or costs that may apply.

Where applicable law requires the seller to cover return shipping or related costs, those requirements will take precedence over any inconsistent wording in this policy.

7. Cancellations and Changes to Orders

If you need to cancel or change an order, contact us as soon as possible and include your order number.

We cannot guarantee that a change or cancellation will be possible after an order has entered processing or has been dispatched. If the order has already shipped, the applicable return procedure may apply.

Any cancellation rights provided by applicable law remain unaffected.

8. Items That Cannot Be Returned

Some products may be excluded from return where a lawful exception applies, for example because of hygiene requirements, personalisation or the nature of the item.

Any such exclusion must be disclosed where required and must not restrict statutory rights relating to defective, misdescribed or incorrectly supplied goods.

Please contact us if you are unsure whether a particular product is eligible for return.

9. How to Contact Us

To ask about a return, refund, damaged item or order cancellation, contact:

Business: Fortune Business Company LLC
Website: FBCHawaii
Address: 3050A Ualena Street, Honolulu, Hawaii 96819, USA
Telephone: +1 (808) 949-7036

Please include your order number and a clear description of your request so that we can review it efficiently.

10. Policy Updates

We may revise this Return & Refund Policy when our procedures or legal obligations change. The current version will be published on this page with the applicable revision date.

This policy does not exclude or restrict consumer rights that cannot legally be excluded under applicable law.