Last updated: 01 October 2026

1. Overview

This policy outlines how return, replacement, cancellation and refund requests relating to wholesale transactions are handled.

Submitting a wholesale enquiry does not constitute a confirmed order. The applicable terms for a confirmed order should be reviewed and agreed before the transaction is finalised.

2. Before an Order Is Confirmed

An enquiry may be updated or withdrawn before an order is accepted by the company. If a quotation has been issued, any stated validity period and conditions should be reviewed.

Once an order has been accepted, cancellation or amendment may be subject to the agreed order terms, including any costs already incurred or product-specific arrangements, where permitted by law.

Customers should contact the company promptly if they wish to amend or cancel an order.

3. Damaged, Defective or Incorrect Items

If goods arrive damaged, defective or materially different from the confirmed order, the customer should contact the company as soon as reasonably possible after discovery.

Please provide:

• - The relevant enquiry or order reference
• - A description of the issue
• - The affected product and quantity
• - Photographs of the products and packaging, where available
• - Any relevant delivery documentation

The company will review the information and discuss an appropriate resolution. Depending on the circumstances and applicable law, this may include replacement, correction, credit or refund arrangements.

This process does not limit any rights or remedies that cannot lawfully be excluded.

4. Returns of Unwanted or Incorrectly Ordered Goods

Returns of goods that are no longer required, were ordered in error or do not meet a customer's preferences are subject to the agreed order terms and any applicable legal requirements.

Customers should obtain confirmation from the company before sending goods back. Unauthorised returns may be delayed or may not be processed until the circumstances have been reviewed.

Unless otherwise agreed or required by law, customers should not assume that return shipping costs will be reimbursed.

5. Refunds and Credits

Where a refund or credit is approved, the amount and method of resolution will be confirmed with the customer.

Processing times may depend on the payment method, financial institution and circumstances of the claim. No refund should be considered approved until the company has confirmed it.

Any mandatory rights under applicable law remain unaffected.

6. Order Cancellations

Cancellation requests should be submitted in writing as soon as possible and should include the relevant order reference.

The possibility of cancellation depends on the order's status, whether goods have been prepared or dispatched, any agreed terms and applicable law. The company will communicate the outcome of the request.

7. Reporting Time-Sensitive Issues

Customers should inspect deliveries promptly and notify the company of visible damage, shortages or incorrect items as soon as reasonably possible. Any specific notification periods stated in the accepted order documents should also be observed, subject to applicable law.

8. Contact

To submit a return, replacement, cancellation or refund enquiry, contact:

Fortune Business Company LLC
3050A Ualena Street
Honolulu, Hawaii 96819, USA
Telephone: +1 (808) 949-7036
Fax: +1 (808) 944-3093

Please provide your business name, order reference, a description of the issue and supporting information where available.